Frequently asked questions
Where is the event?
Royal Empire Christmas Village is at Freedom Way, Lekki Phase 1, Lagos, Nigeria. Use the map link on the Contact page for directions.
When does it take place?
The village runs from 1 December 2026 to 5 January 2027. [PLACEHOLDER — confirm the closing date and daily opening hours with the organiser.]
How do I purchase tickets?
Open the Tickets page, choose a ticket and quantity, enter your details and pay securely through Paystack. Free registrations skip the payment step.
How will I receive my ticket?
Your tickets are emailed to the address you provide after payment is verified. You can also open them from the order link shown after checkout.
How do I present my ticket at the entrance?
Show the QR code on your phone or a printed copy. Each ticket can be checked in according to its validity rules.
What happens if I experience a payment problem?
If you were charged but did not receive a ticket, keep your order reference and contact us. Paid orders are never lost when a browser closes early; we reconcile them with Paystack. [PLACEHOLDER — add support contact.]
What are the organiser's refund and cancellation policies?
[PLACEHOLDER — refund and cancellation policy pending organiser approval.]
Who can I contact for assistance?
[PLACEHOLDER — support email and phone pending organiser approval.] You can also use the form on the Contact page.
Still stuck? Contact us.